Privacy Policy

Last Update: December 1, 2022

 

Indigo Books & Music Inc. and its subsidiaries (collectively, “Indigo”, “we” and “us”) respect an individual's privacy and will only collect, use, store or disclose your personally identifiable information (“personal information”) in accordance with this Privacy Policy. We recognize every individual's right to privacy and acknowledge our obligation to preserve the confidentiality of personal information. This Privacy Policy applies to Indigo and our collection, use, storage and disclosure of personal information through our websites, mobile applications, retail stores (which includes stores operating under the banners Indigo, Chapters, Coles, Indigospirit and The Book Company) (collectively, the “Services”). Indigo reserves the right to update this Privacy Policy at any time and such modifications shall be effective immediately.

CONSENT

When you provide Indigo with your personal information, you understand and agree to Indigo’s collection, use, storage, disclosure and retention of your information in accordance with this Privacy Policy or as otherwise permitted by law. Except in limited circumstances, you may withdraw your consent to our use of your personal information at any time. 

INFORMATION WE COLLECT

The information we collect falls into three categories: (1) information we collect from you; (2) information we collect when you use our Services; and (3) information we collect from other sources. We collect information about you whenever you use our Services. Examples of using our Services include visiting or making purchases at our stores or websites, creating an Indigo account, joining Indigo rewards programs, downloading an Indigo mobile application, contacting Indigo customer service, and participating in our contests and other promotions.
The information you give us may include your first and/or last name, mailing address, telephone number, email address, credit card number, date of birth, gender, other demographic information and any other information you provide us.

INFORMATION WE COLLECT WHEN YOU USE OUR SERVICES. 

When you use our Services, we may collect information about the Services you use and how you use them. We do this to ensure that we are offering you the best products and services in a secure environment, and as part of our efforts to constantly improve your experience. In this process, we may collect and use your personal information relating to your purchasing trends at Indigo, in-store camera information, technical details about your browser and mobile device use and location (e.g., whether you are using a tablet or smartphone to visit our websites), and your viewing and usage trends in order to analyze and offer you customized advertising, products and services.